Handling fines abroad

Multiservizi LLC has created and developed its own management software to notify citizens living outside Italy administrative acts.

The software represents a powerful, flexible and transparent solution on a web platform that users can access at any time, checking the processing status and following the whole process of every single violation, in a clear and transparent way, from the moment when data are entered to the payment of the fine, all this in real time.

By being continuously updated in order to respect all regulations and to make our job more efficient, our software adapts itself to all customers’ needs thanks to its flexibility. At present, our solutions have been adopted, in a satisfactory way, by more than 250 public authorities, such as Rome, Torino, Bologna, Pisa and the Province of Brescia.


Our complete outsourcing solution allows us to exploit all software functions and to optimize timing and processes. If needed, we can offer our professionalism to municipal police offices. We perform this service on behalf of our customers according to the procedures laid down in European Regulation 2016/679 (also known as the General Data Protection Regulation or GDPR).

The following lists the stages we employ to collect fines that arise through traffic violations.

– Data acquisition: All material related to fines incurred by citizens living abroad is either taken by the relevant police department or is sent by the police via secure electronic communication.

– Data insertion: Data insertion: The violator’s license plate (as recorded by police or camera) is entered into our program, his address is obtained by contacting the relevant authority, and all details are checked to ensure they are congruent and current. Finally, the fine relevant to the violation is entered into our system;

– Digital attachments insertion: Upon request of the Municipal police office, it is possible to add a digital attachment concerning the violation committed (and any other attachments) in a dedicated web page. Only the person who committed the violation will be able to access this web page, thanks to an automatically generated username and password sent to him using the credentials found on the ticket;

– Request for the violator’s personal data: These requests are made following the rules laid down by international agreements, in the language of the country where the violator lives or in one of the languages accepted by diplomatic conventions. If necessary, and with prior approval, information can be sought through EUCARIS (European Car and Driving License Information System);

– Notification at an international level: In order to improve the judicial document and to comply with the obligations arising from Article 201 of the existing Highway Code, the fine is sent to the violator by international registered letter with acknowledgement of receipt, using the notification methods of the Country concerned. Details include the fine incurred, all data related to the violation, and information regarding payment, which can be made by wire transfer or online to the bank account of the public authority. Our company will immediately remit to the relevant department fines collected from the violator, with the aim of safeguarding the right to transparency and as a guarantee;

– Handling foreign communications: In addition to handling communications in foreign languages, a support service is also provided to the violator if he encounters any difficulty with payment or requires clarification concerning the violation;

– Payment reminders: If the deadline for payment has been reached or if payment is incomplete, appropriate procedures will be agreed with the municipal police office to speed up debt collection;

– Data matching: Data matching is performed through an automated process of our software, thus protecting the offender’s sensitive data, such as name and address;

– BI platform: The public authority can access a Business Intelligence platform to view statistics in real time, as well as to print reports and graphics regarding processing of the fine and financial reporting.